Return, Refund & Cancellation Policy
Last Updated: August 2026
At NIOR NAILS, our press-on nails are handcrafted and, for customised orders, made specifically according to the customer's selected requirements. Because of this, certain products may not be eligible for return or exchange.
1. Order Cancellation
Orders may be cancelled within 2 hours of placing the order.
If a cancellation request is received within this period and before production has started, the eligible order amount will be refunded through the applicable payment method.
After the 2-hour cancellation window, production may have started and cancellation may no longer be possible.
2. Customised Products
Customised or personalised press-on nail sets are made specifically according to the customer's selected requirements.
Therefore, customised products are generally non-returnable and non-exchangeable once production or shipping has started, except where the product received is damaged, defective or incorrect.
3. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery.
Please provide:
- Your order number.
- Clear photographs of the product.
- Clear photographs of the packaging, where applicable.
- A description of the issue.
Our team will review the request and determine the appropriate resolution.
4. Returns and Exchanges
Products that have been used, applied to the nails, altered, damaged after delivery or returned without prior approval may not be eligible for return or exchange.
Due to hygiene and the customised nature of our products, we generally do not accept returns simply because a customer changes their mind, selects the wrong size or no longer wants the product.
5. Incorrect Size or Customer-Provided Information
Customers are responsible for providing accurate sizing, shape, length, customisation details, shipping address and contact information.
If an incorrect size or other customer-provided information results in an unsuitable product, the order may not qualify for a refund or exchange.
6. Refund Processing
Where a refund is approved, the refund will be processed through the applicable payment method or payment channel, subject to the processing time of the relevant payment provider.
7. Contact Us
For return, refund or cancellation requests:
Email: niornailss@gmail.com
WhatsApp / Call: +91 8851695917