Privacy Policy

Last Updated: August 2026

NIOR NAILS operates this website and provides products and services to customers through our online store. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your information when you visit our website, place an order, contact us or otherwise use our services.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Contact information: Name, phone number, email address, billing address and shipping address.
Order information: Products purchased, selected sizes, shapes, customisation details, order history, returns, exchanges and cancellations.
Payment information: Payment method, transaction details, payment confirmation and other information required to process your payment. We do not directly store complete card or banking credentials when payment is processed through third-party payment providers.
Customer communications: Information you provide when contacting us through WhatsApp, phone, email, website forms or other communication channels.
Device and technical information: IP address, browser type, device information, network information and website activity.
Website usage information: Pages visited, products viewed, cart activity and interactions with our website.

2. How We Collect Information

We may collect information:

Directly from you when you place an order, create an account or contact us.
Automatically when you browse or use our website through cookies and similar technologies.
Through payment, shipping, logistics, analytics, marketing and other service providers that help us operate our business.
From third parties where necessary to provide our services.

3. How We Use Your Information

We may use your information to:

Process and fulfil your orders.
Process payments and provide payment confirmation.
Prepare customised and made-to-order products.
Arrange shipping and delivery.
Provide order updates and customer support.
Process cancellations, returns or eligible refunds.
Improve our website, products and customer experience.
Recommend relevant products and offers.
Send promotional or marketing communications where permitted.
Detect and prevent fraud, misuse or unauthorised activity.
Comply with applicable laws and legal requirements.

4. Sharing of Information

We may share necessary information with trusted service providers who help us operate our business, including:

Payment gateway and payment-processing providers.
Shipping and courier partners.
Website and technology service providers.
Analytics and marketing service providers.
Customer-support and communication providers.
Government authorities or legal entities where disclosure is required by law.

We only share information that is reasonably necessary for the relevant service or legal purpose.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, understand website usage, improve functionality, measure advertising performance and provide relevant content or offers.

You may be able to control cookies through your browser settings.

6. Data Security

We take reasonable measures to protect customer information against unauthorised access, misuse, alteration or disclosure. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide services, maintain business records, comply with legal obligations, resolve disputes and protect our rights.

8. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction or deletion of certain information.

For privacy-related requests, please contact us using the details below.

9. Children's Information

Our services are not intended for children. We do not knowingly collect personal information from children without appropriate consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable legal requirements. Any updated version will be posted on this website with the revised date.

11. Contact Us

NIOR NAILS

Rajendra Nagar, Sahibabad

Ghaziabad, Uttar Pradesh – 201005

India

Phone / WhatsApp: +91 8851695917

Email: niornailss@gmail.com